Leading different generations

Today's workplace consists of four different generations: baby boomers, generation X, millennials and generation Z. While generation Alpha (born between 2013 and 2025) is still in school, they will enter the labor market in the coming years. In this article, we focus on the generations that are active today.

If you  have read previous article about the challenges of working together, you may understand that the presence of multiple generations in the workplace can add extra complexity. However, this diversity also offers opportunities for leaders to improve their skills.

By understanding the characteristics of each generation, you can adapt your style as an executive, better understand your team members, and provide the right support. This not only promotes a harmonious work environment, but can also lead to new ideas and increased productivity.

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As a leader, let's see how you can get the best out of your diverse team.

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Below is a schematic of the biggest differences between today's generations*:

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Example of generational differences in communication

Now that you better understand the differences between generations, you can adapt your leadership style, especially when it comes to communication. Here are some practical tips for each generation:

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• Baby boomers: This generation values personal contact. Think of face-to-face conversations or phone calls, where you take the time to have a good conversation.
• Generation X: Flexible and practical, this generation loves directness and transparency. Make sure you are honest and to the point in your communication.
• Millennials: Digital tools are their favorite. Use platforms like Slack or Microsoft Teams and provide regular feedback to keep them engaged and motivated.
• Generation Z: Visual and digital communication tools are essential. Be concrete and communicate openly and honestly, for example via social media or short video updates.

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This does not mean that you always have to communicate exactly this way, but it offers you the opportunity to vary your approach and better suit the preferences of different generations. By understanding the needs and possible resistances of your team members, you can communicate and collaborate more effectively.

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Make an impact! Three key tips for managers to work with different generations in the workplace:

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Tip 1.

Adjust your leadership style address the needs and preferences of each generation. What works for one generation may not work for another. So please talk to each other, listen actively, be empathetic and follow up on the conversation.

What is important for both of them to be able to better understand each other when it comes to work ethics?

Questions that can help with this:
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• What motivates you the most in your work, what gives you the most energy?
• How important is work/life balance to you? How could I support you with that?
• When do you feel you can take responsibility and make an impact in your work?

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Tip 2.

Take into account the different communication preferences and ensure regular and sincere feedback. Use the right channels to effectively reach each generation.

Questions that can help with this:
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• How do you prefer to communicate with me and your colleagues?
• What do you find important about how constructive feedback is given and what is good for you?
• How can we improve communication within our team? Are there specific issues that you think can be addressed differently or better?

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Tip 3.

Create a (safe) work environment where diversity is valued and everyone feels respected and valued. This promotes collaboration and motivation across generations.

Questions that can help with this:
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• How do you experience the diversity within our team/company? Do you feel that your unique background and perspectives are valued and respected?
• Which training courses or initiatives do you think would be useful to raise awareness and appreciation of diversity within our team?
• How do you think diversity within our team contributes to innovation and creativity? Can you give an example where you think this came out clearly?

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‍By recognizing generational differences and managing them effectively, leaders can create a productive and harmonious workplace where everyone feels valued and motivated. This increases the overall well-being of employees.